Reference

box138 Terms & Conditions For Your Account

box138 Terms & Conditions set the rules for opening an account, using Live Baccarat, The Great Icescape and Football Betting, and moving funds through DANA, OVO, GoPay or…

Account rulesWallet conditionsData choicesAccess wording
box138 box138 Terms & Conditions For Your Account
POLICY HELP

Contact Us About Terms And Wallet Steps

A clear contact path helps when a Terms & Conditions question affects your account or payment record. Use the support route shown beside the cashier area and include your account phone number, transaction reference and the clause you are asking about. We can then check the relevant record without asking you to repeat the whole account history.

Team online

Account wording

Ask us to explain a Terms & Conditions clause through the account support path. Include the phone number used for verification so we can match your request safely.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment receipt and status shown beside the cashier. We use those details to identify the applicable wallet condition.

Access request

If login or eligibility is unclear, tell us the device path and account step where access stopped. We will explain the relevant term where local law permits.

ACCOUNT RECORDS

Check box138 Data And Account Rules

The policy also explains how we handle records connected with your account, payments and device sessions.

Data handling

We use account details, phone verification results and payment references to operate the agreed account steps. We do not treat a DANA or QRIS receipt as a substitute for account verification.

Cookie choices

Cookies can keep your selected session and support page navigation between login, the lobby and the cashier. Your policy choices remain subject to the cookie wording displayed with the account settings.

Account security

Keep your password and phone access private, and sign out on a shared device. If a login detail looks wrong, contact us before another account step or wallet request.

Record retention

We retain account, verification and transaction records for the period needed to operate the account, resolve questions and meet applicable legal duties. The current policy explains the relevant handling.

Who to contact

Send privacy, account or Terms & Conditions questions through the support path beside your account and include the clause or record concerned. This gives our team a precise starting point.

Requesting changes

You may ask us to correct account details or explain a policy change through support. We may request phone verification before changing information tied to DANA, OVO or bank transfer records.

Browse Terms & Conditions Answers

These Terms & Conditions answers cover the account questions we hear most often before access begins. If your question concerns a particular wallet, game rule or account record, include that exact detail when you contact us so the answer can follow the wording that applies.

They cover account opening, phone verification, access, account conduct, game and market rules, DANA, OVO, GoPay, QRIS, bank transfer records, data handling and policy changes where local law permits.

Yes. Our Terms & Conditions require the account phone step before access is completed. Keep the verified phone available and contact support if the code or account record does not match.

Those local wallet rails are covered, provided the payment details match your account and the displayed cashier steps are followed. A mismatch may require a status check before processing continues.

Keep the receipt, transfer reference and account phone number, then use the support path beside the cashier. Our team checks the record against the applicable Terms & Conditions before advising next steps.

The policy explains use of account details, phone verification results, cookies and transaction references. We retain records for account operation, issue handling and applicable legal duties, with questions handled through support.

Yes. Send the requested correction through support and identify the affected account field. We may complete phone verification before changing details linked to wallet or bank transfer records.

No wording should be read as universal access. Eligibility depends on local law, and some account, game or payment paths may differ by Indonesian region or become unavailable.